Frequently Asked Questions

RYXZ specializes in custom entrance door solutions, primarily including cast-aluminum and alloy entrance doors in modern and classic designs. We help customers select suitable solutions based on the architectural style, opening dimensions and intended use, mainly for villas, private homes and related building projects. Materials, construction and available configurations vary between product series. The options actually offered for the selected series and the final confirmed specifications govern.

RYXZ provides custom entrance door consultations and export order coordination for customers worldwide. Products are manufactured by partner factories in China according to confirmed order requirements. You can explore product series, designs, materials and configuration options on our website. For a closer look, contact us for available product photographs, detail videos and information. Showroom visits or in-person viewing must be discussed separately; the website does not promise showrooms in every region.

RYXZ works with specialist door manufacturing partners in China, coordinating manufacturing, configuration discussions, order fulfillment, quality confirmation, packaging and export arrangements according to the product series and customer requirements. RYXZ does not describe partner factories as factories owned by the brand. For special designs, unusual dimensions or nonstandard construction, we assess technical feasibility before deciding whether we can accept the project.

We primarily supply custom entrance doors and also offer conventional door formats and configuration ranges suitable for common residential openings. Enter reference dimensions on our website to see applicable door formats and preliminary price estimates. These dimensions are for initial configuration and estimation, not final manufacturing dimensions. Actual measurements and technical details must still be verified before a formal order is placed.

RYXZ supports single doors, unequal double doors and double doors, and can assess a variety of nonstandard sizes. For extra-wide, extra-tall or irregular openings and other special structures, manufacturability depends on materials, structural strength, processing and transport conditions. Contact our customer service team for requirements outside the website configuration range. A website estimate alone does not mean that every size can be manufactured.

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Yes. Within the options actually supported by the product series, you can select panel designs, colors, handles, door construction and applicable decorative accessories. You may also provide reference images, architectural elevations or drawings for assessment. Not every design, material thickness and accessory can be freely combined. For special designs requiring additional development or technical work, we will explain the conditions and pricing after confirming feasibility.

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The website offers product information, dimension and configuration selection, price estimates and quotation enquiries. You can choose a design and submit requirements, but the displayed amount does not automatically become a binding final sale price. Custom doors involve actual measurements, CAD manufacturing drawings, structural configuration and export delivery arrangements. An order is formally established only after the RYXZ team verifies the quotation and key terms and both parties confirm them.

You can enquire and submit custom requirements directly through official RYXZ channels. If you wish to purchase through a local dealer, retailer or other partner, first contact us to verify their authorization and partnership status. RYXZ also welcomes partnership enquiries from door dealers, building contractors and project procurement teams. Regional representation eligibility and partnership conditions are subject to confirmation by our team. The website does not imply that a dealer network exists in every country.

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Even when doors look similar, their material types and thicknesses, internal construction, infill, frame and threshold construction, locks and handles, surface finishes, manufacturing precision and custom dimensions may differ. Price reflects a combination of specifications and processes and cannot be compared solely from appearance in photographs. RYXZ can explain the quotation breakdown for the confirmed product configuration.

The website generates a preliminary product estimate based on door format, reference dimensions, materials, door construction, panel thickness and selected options. Online pricing uses minimum billable areas: 2.2 square meters for single doors, 3 square meters for unequal double doors and 4.5 square meters for double doors. The website’s confirmed product pricing rules govern the billable area and available configurations. Special components or items beyond standard configurations may require a quotation from our team. RYXZ confirms the final quotation after verifying actual dimensions and the complete configuration.

No. Website prices are preliminary estimates to help customers compare products and configurations. The final sale price may change according to actual site dimensions, door construction, feasibility assessment, special designs, options and agreed export delivery costs. The final quotation or Proforma Invoice issued by RYXZ and confirmed by the customer determines the formal price.

The product estimate shown on the website does not include automatically calculated international ocean freight, import duties, destination-country taxes, customs clearance or local delivery costs. A formal quotation for a standard bank-transfer order mainly consists of two parts: the door product price plus the China export delivery and transport costs agreed by both parties. The order, trade terms and Proforma Invoice must clearly identify the transport stages included. International ocean freight, import taxes and duties, customs clearance and destination-country service costs must not be assumed to be included unless expressly stated in the quotation.

We recommend engaging a local professional surveyor or installer to verify the opening width, height, wall thickness and installation conditions, and providing RYXZ with the measurements and necessary site photographs. After the advance payment, RYXZ undertakes detailed CAD drawings and manufacturing dimension calculations. Formal production follows the final CAD manufacturing drawings, dimensions and configuration confirmed by both parties. Website previews and reference dimensions cannot replace on-site measurements.

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RYXZ mainly offers alloy and cast-aluminum entrance doors. Available materials, panel thicknesses, internal construction, infill and frame configurations vary by product series. The website configurator offers the options actually available for each series. Some structures apply only to specific series and cannot be freely transferred between series. Final materials and technical construction are governed by the selected series’ valid specifications, confirmed CAD drawings and order documents.

Website photographs, renderings and digital color samples illustrate the design direction. Screens, photographic lighting, surface textures and actual manufacturing processes can create visual differences, so we cannot promise an exact match between screen colors and the physical product. Customers with strict color requirements should confirm available physical samples, reference photographs or specific color codes before production. Final delivery follows the materials, color requirements, specifications and manufacturing documents confirmed by both parties.

Product certifications, test reports and applicable standards must be checked individually for the specific model, construction, manufacturing source and target market. A certificate held by one product or factory does not mean that the same certification applies to all RYXZ series, all manufacturers or all countries. If you need CE or other market-access documentation, contact our customer service team to confirm the documents available and their scope. Without verification, the website makes no certification promise covering all series.

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Start by choosing a design, entering reference dimensions and completing an initial configuration on the website, then submit a quotation enquiry. The RYXZ team will verify the door format, construction, materials, colors, accessories, actual dimensions and delivery terms with you and provide a formal quotation or Proforma Invoice. After both parties confirm the order, the customer makes the agreed 50% advance payment. RYXZ then undertakes professional CAD design and manufacturing dimension calculations. Factory production is arranged after the customer confirms the final manufacturing plan. Following production, the balance payment, export and logistics procedures are completed as agreed.

No. Normal presales consultation is free, including product prices and preliminary quotations, materials and thicknesses, door construction, designs and colors, hardware options and initial estimates based on reference dimensions. Detailed CAD drawings for a specific opening, formal manufacturing dimension calculations and custom technical solutions are professional design work and begin only after the customer makes the 50% advance payment.

Making the 50% advance payment does not by itself mean a design fee has been incurred. Only after RYXZ actually starts and completes relevant professional CAD drafting, manufacturing dimension calculations or technical design work may a fee for reasonable work completed apply if the customer cancels. For cancellation before formal factory production, the actual design service fee is capped at the lower of 7.5% of the total order value and USD 750. If cancellation occurs before professional design work starts, the advance payment is generally refunded in full. Specific refunds remain subject to the contract between the parties and applicable law.

No. RYXZ uses staged payments: a 50% advance payment plus a 50% balance. After confirming the order and transaction terms, the customer first pays 50% of the total price. Professional CAD design starts after receipt of the funds, and production is arranged after confirmation of the final manufacturing plan. Once production is complete and formal shipping arrangement documents have been obtained, RYXZ notifies the customer to pay the remaining 50%. The customer should make the balance payment within 48 hours after receiving the formal payment notice. RYXZ arranges shipment from a Chinese port after confirming actual receipt of the full amount.

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International bank transfer (T/T) is currently RYXZ’s standard payment method. Customers remit funds using the verified company beneficiary details stated on the formal Proforma Invoice. The standard bank-transfer quotation mainly includes the product price and the export delivery and transport costs agreed by both parties. RYXZ adds no separate standard bank-transfer payment service surcharge. Sending and intermediary banks may charge fees under their own rules; these are not additional product charges imposed by RYXZ. For other payment arrangements, contact our customer service team to discuss the channels actually available, the process and the final quotation. Any applicable fees must be transparently disclosed before payment and confirmed by both parties. The website does not promise access to any unverified alternative payment platform or list a fixed alternative-payment surcharge.

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After confirming actual receipt of the advance payment, RYXZ prepares detailed CAD manufacturing drawings, reviews technical construction and calculates manufacturing dimensions, confirming the door format, dimensions, materials, colors and related configuration with the customer item by item. Once the customer confirms the final plan, RYXZ coordinates formal production with the partner factory. Progress updates and available photographs or videos of finished products may then be provided according to actual progress. After the factory completes production and formal shipping arrangement documents have been obtained, the customer is notified to pay the balance in accordance with the order process.

After the customer confirms the final CAD drawings, manufacturing dimensions, materials, construction and configuration, RYXZ arranges for the factory to enter the production process, without an additional six-hour waiting period. The actual start of formal production is when the partner factory begins the relevant custom manufacturing activities. For cancellations requested for the customer’s personal reasons, whether production has actually started affects the applicable refund rules. If objective technical issues are identified, RYXZ will first discuss and confirm the necessary adjustments.

Generally, no. After formal order confirmation, customers cannot request changes to confirmed dimensions solely because their personal preferences change. The previously discussed rule allowing one change within 24 hours has been canceled. If subsequent CAD calculations reveal objective technical issues affecting safety, installation or manufacturing feasibility, RYXZ will discuss solutions with the customer. Any updated manufacturing drawings must still be confirmed by the customer before implementation.

Refunds depend on actual fulfillment progress. Before professional design work starts, the advance payment is generally refunded in full. If design work has started but formal factory production has not, the remaining amount may be refunded after deducting reasonable professional design service fees for work actually completed, capped at the lower of 7.5% of the total order value and USD 750. Once the factory has formally started custom production, cancellation for the customer’s personal reasons is generally not accepted, and the 50% advance payment is generally nonrefundable. This rule does not exclude refunds or other statutory rights arising from a breach by RYXZ, product quality issues or applicable law.

The estimated production time for standard custom products is 9–12 weeks. For standard custom orders meeting the agreed conditions, RYXZ’s commitment to actual departure from a Chinese port within 15 weeks starts only once both conditions are satisfied: actual receipt of the 50% advance payment and confirmation of the final CAD manufacturing plan. It does not mean the customer will receive the goods within 15 weeks. Special or complex orders, or circumstances affecting shipment such as a customer’s failure to pay the balance or confirm documents as agreed, are handled under arrangements confirmed in writing by both parties in advance. The specific commitment is governed by the formal order.

International shipping time depends on the destination country and port, route, sailing schedule, customs clearance efficiency and local delivery conditions. RYXZ cannot promise a single final delivery date for every region. After confirming the destination, shipment dimensions and transport plan, we can provide estimated shipping information and help customers check progress when logistics information is available. Production time and departure from a Chinese port are not the same as overseas delivery time.

RYXZ currently focuses on custom door supply and export coordination and does not promise overseas on-site installation personnel. Customers must arrange a suitably experienced local professional installation team. Depending on the product and order, we can provide installation instructions, necessary reference materials and remote technical guidance. Local installation, construction work, adjustment and associated labor costs are not included in free services unless expressly agreed otherwise in writing in the order.

On receipt, inspect the outer packaging, door and accessories as soon as possible. Keep a continuous unboxing video, photographs of any issues, shipping documents and the original packaging. Contact RYXZ promptly if you find visible metal dents, deformation or other serious damage. Based on the evidence and responsibility, we will help communicate with the logistics provider and cargo insurer and assess repair, replacement parts, product replacement or other reasonable solutions. The outcome depends on the damage, insurance terms, contract and applicable law. We cannot promise in advance that all damage qualifies for return of the entire door.

Where possible, unpack and inspect the shipment while the delivery representative is present. Start a continuous, complete video before opening the outer packaging, clearly recording the package exterior, seals, unpacking process, both faces of the door, frame, accessories and any issues found. Keep the video, photographs, outer packaging and relevant shipping documents. Report any issues promptly to RYXZ and register them as required by the carrier. Complete records help establish responsibility and support insurance discussions; a consumer’s statutory rights do not automatically disappear because a video is unavailable.

RYXZ provides five years of after-sales support for custom entrance doors that qualify under its after-sales policy. Within the applicable coverage, hardware such as door locks, lock cylinders and integrated door-side switch assemblies with qualifying quality-related damage may receive replacement parts supplied and mailed free of charge, together with remote replacement instructions and technical guidance. Door handles are excluded from the five-year free replacement-parts coverage. RYXZ does not promise free overseas on-site repairs. Customers arrange and pay for local inspection, replacement, installation and labor services. Detailed eligibility conditions are governed by the formal after-sales terms and order documents.

For minor paint scratches or localized paint loss covered by the applicable after-sales policy, RYXZ can supply and send suitable touch-up paint materials free of charge, along with remote repair tutorials and technical guidance. Customers may carry out the work themselves or hire a local professional; local labor costs are borne by the customer. Minor cosmetic damage that does not affect structural integrity or normal use is usually addressed first through reasonable repairs rather than immediate return of the entire door. This does not affect the customer’s statutory rights under applicable law.

Custom doors are manufactured to the dimensions and configuration confirmed by the customer, so unconditional returns due to a change of mind or personal preferences are generally not accepted. Minor paint issues are usually addressed first with touch-up paint and remote guidance. For serious metal dents, deformation, clear quality defects or a mismatch with the final confirmed order specifications, promptly provide photographs, a complete unboxing video and relevant information. RYXZ will establish the cause and responsibility, contact the logistics provider and cargo insurer where necessary, and discuss repair, replacement parts, product replacement, a refund or another appropriate remedy under the contract and applicable law. These limitations associated with customization do not exclude statutory remedies.